Our service delivery model centralizes and standardizes processes to enable more effective local execution. We enable superior field service management as well as end-to-end support for contact center processes, service contract management, warranty management, parts, and installed base management. We refer to this unique process execution framework as a “Service Factory,” and our approach drives higher efficiency and effectiveness in managing processes across the entire BOS ecosystem via the proper mix of people, processes, and technology. Our industry expertise is both deep and broad, and includes healthcare, industrial equipment, aviation, energy, and automotive. New technologies powered by digital, cloud, mobility, Artificial Intelligence (AI) and Machine Learning (ML) have brought about a transformation in Operations & Technology (O&T). Businesses are now able to independently make IT choices aligned with their business goals. The challenge for IT providers is to deliver flexible solutions that integrate business while delivering tangible business outcomes.Our BOS solution integrates multiple legacy and web-based technology systems to eliminate inefficiencies and provide fast access to information. This results in better end-to-end service revenue management, more accurate inventory forecasting and control, and more effective and less costly service operations. We know from our 15 years of applying business outcome services principles to drive business process optimization that better service comes from focusing on the entire service lifecycle rather than any single part of it. Our business outcome services solution, therefore, is enterprise-wide and drives down service costs at the same time that it increases operational efficiencies at every stage of the service supply chain. It includes outcome driven effectiveness projects, a focus on removing bottlenecks at the sub process level or at functional interfaces, and deployment of selected technologies.